Q. How can I call you in an emergency A. The office telephone number is +44 (0) 870 240 5202. However it is only Monday - Friday, from 9.00 am to 5.00 pm and all other time we are available via emails or feedback forms Q. What should I do if I am not sure about any aspect of my requirments? A. Please use the enquiry form page and let us know how we can help Q. How long have you been in business? A. We have been in business since 2002, and have been delivering outstanding product prices as well as great customer service since then. Q. When will my products arrive? A. The arrival date of your product will vary depending on the product and model you select and your place of residence. If in stock, most products delivered in only in 3-5 business days. However, special orders or those requiring manufacturers delivery would have longer lead-time. We are normally able to fulfill 90% or orders within 14 days to anywhere in the world. Q. Who would pay the freight for the return? A. It is standard practice for the customer to arrange the return and we will pay for restock costs and freight charges back to the manufacture if it applies. Q. What forms of payment do you take? A. For your convenience, we accept Master Card, Visa and personal cheques. Please note if paying by cheques then your order may be delayed for up to one week to allow the funds to clear. Electronic Transfer of funds is much quicker and results immediate dispatch. Q. Where is your company located? A. Our corporate offices are located on the outskirt of Edinubrgh , Scotland , however we service the world with our mail order delivery service. We come to you, so you do not have to go anywhere! Q. What if I do not want the product after I get it? A. No problem, you have up to 14 days to return the products if for whatever reasons you are not satisfied with our 14-Days Satisfaction Guarantee. The product must be in the same condition it was delivered to you fully boxed and unused and with original packaging. Certain medical products will not be returnable at any circumstances due to the fact they would be impossible to resell. We require you to supply us with reasons for return and we will supply you with Return instructions